I recently got to thinking whether I’ve been a “deal blocker” in my life.
Let me tell bring you into the room when...
Our CS team was deciding between 3 fancy new customer support SaaS options.
In the conference room were 3 members from Customer Success, the Director of Success and Director of Sales Engineering.
But, they were at a stand still.
That’s when they pulled me into the room asking, “Juliana, what do you think?”